Privacy policy

Last updated: July 24, 2026

This Privacy Policy describes how Caloosahatchee Slabs & Lumber ("Caloosahatchee Slabs & Lumber," "we," "us," or "our"), operated by Wood 2Art LLC, collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from caloosaslabsandlumber.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy. Please read this Privacy Policy carefully.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us. In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

WHAT PERSONAL INFORMATION WE COLLECT

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you.

Information We Collect Directly from You. Information that you directly submit to us through our Services may include:
- Contact details, such as your name, address, phone number, and email.
- Order information, such as your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information, such as your username, password, and security questions.
- Customer support information, including the information you choose to include in communications with us, for example when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies. We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties. We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Companies that support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (for example, bank account, credit or debit card information, and billing address) to process your payment in order to fulfill your orders.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices.

HOW WE USE YOUR PERSONAL INFORMATION

- Providing Products and Services. We use your personal information to provide you with the Services, including to process your payments, fulfill your orders, send notifications related to your account, purchases, returns, exchanges, or other transactions, create and manage your account, arrange for shipping, and facilitate any returns and exchanges.
- Marketing and Advertising. We may use your personal information to send you marketing, advertising, and promotional communications by email, text message, or postal mail, and to show you advertisements for products or services. You may opt out of marketing communications at any time.
- Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you register an account, you are responsible for keeping your account credentials safe.
- Communicating with You. We use your personal information to provide you with customer support and to improve our Services.

SMS/TEXT MESSAGING PROGRAM

By opting in to text messages from Caloosahatchee Slabs & Lumber, you consent to receive automated SMS messages (order status, pickup and delivery scheduling, appointment confirmations, and occasional offers) at the mobile number you provide. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time; reply HELP for help, or call (239) 331-5925. We do not share or sell your mobile number, SMS opt-in, or consent information with third parties or affiliates for their own marketing or promotional purposes. Mobile opt-in and consent data is used only to deliver the messages described above.

HOW WE DISCLOSE PERSONAL INFORMATION

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
- With vendors or other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping.
- When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as to ship you products.
- With our affiliates or otherwise within our corporate group.
- In connection with a business transaction such as a merger or bankruptcy; to comply with any applicable legal obligations (including to respond to subpoenas, search warrants, and similar requests); to enforce any applicable terms of service; and to protect or defend the Services, our rights, and the rights of our users or others.
We do not sell your personal information. As stated above, we do not share your mobile phone number, SMS opt-in, or consent information with third parties or affiliates for their own marketing purposes.

THIRD-PARTY WEBSITES AND LINKS

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms. We do not guarantee and are not responsible for the privacy or security of such sites.

CHILDREN'S DATA

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request that it be deleted.

SECURITY AND RETENTION OF YOUR INFORMATION

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Any information you send us may not be secure while in transit; we recommend that you do not use unsecure channels to communicate sensitive information to us. How long we retain your personal information depends on factors such as whether we need it to provide the Services, maintain your account, comply with legal obligations, resolve disputes, or enforce our agreements and policies.

YOUR RIGHTS

Depending on where you live, you may have some or all of the following rights in relation to your personal information: the right to access or know what information we hold about you, the right to have it deleted, the right to correct inaccuracies, the right to a portable copy, and the right to opt out of certain uses such as marketing. These rights are not absolute and may apply only in certain circumstances. To exercise any of these rights, please contact us using the details below. We will not discriminate against you for exercising any of these rights.

CONTACT

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at sales@wood-2art.com or call (239) 331-5925.